Cancellations & Refunds
Every quote states its change and cancellation terms before you pay, and the consultant who sold you the booking is the one who handles it if plans change.
Most tickets and hotel reservations can be changed. The airline's or hotel's own fare rules set the penalty and any fare difference, and we will show you those terms before you confirm. Tell us as early as you can — changes are almost always cheaper further from departure.
Whether a booking is refundable depends on the fare or rate you chose. Flexible fares refund in full less any supplier fee; promotional and non-refundable fares may return only the unused taxes. Your consultant will confirm which applies to your booking before you pay.
Once a refund is approved, airlines and hotels typically release funds within 30 to 60 working days, and card refunds then take a further few days to appear. We file the claim on your behalf and follow it up until it lands.
Consulate fees and processing charges are not refundable if an application is declined, because the work has been done and the fee paid to the embassy. Where a trip was booked on the strength of that visa, we will help you cancel or postpone it under the supplier's rules.
Call the 24/7 mobile line. Because the ticket was issued by us, we can rebook, reroute or rearrange accommodation directly rather than leaving you to queue at an airport counter.
If we make a mistake on a booking — a wrong date, a misspelled name, a missed request — tell us immediately and we will correct it and absorb the cost of doing so.