About Us

Your Travel.
Our Commitment.

The Pinas Travel team at our Reef Mall branch in Deira, Dubai

Our Vision

UAE's most trusted and highly recognized innovative travel company, primarily among overseas Filipinos both in retail and corporate sectors.

Our Mission

To ensure a seamless and remarkable travel experience for our customers as we evolve in the market.

We stand out from other brands as a result of our quality hands-on service. Our core values shape the culture of the company's legacy and success.

24/7Mobile line answered
7Days a week at Reef Mall
7Core travel services
1Consultant from enquiry to return
The Pinas Travel counter at Reef Mall, Deira, Dubai
Our Enterprise

Home of Travellers

Pinas Travel is a UAE based one-stop travel solution, rendering comprehensive travel products and services to both retail and corporate clients.

We are strategically located in a prime area which is more accessible to all. Our team of experts is ready to assist seven days a week.

Reef Mall Level 1 Shop 12, Deira, Dubai, UAE

What We Believe

Our Values

01Integrity

Delivering our commitment with the highest level of honesty and transparency.

02Quality

Fast with accurate performance level to exceed our customers' expectations.

03Commitment

Dedication to providing exemplary service to satisfy our clients' needs.

04Compassion

Respectful to everyone as we always put our heart into everything we do.

05Competence

Versatility with high-class experience to gain customer trust and loyalty.

06Teamwork

Continuous collaboration in achieving a common goal for an extraordinary result.

07Innovation

Working with innovative minds to keep abreast of the inevitable evolution of travel.

Marlyn Flores Castro, Group CEO
Group CEO Message

Pinas Travel's purpose is to provide excellent and comprehensive services to your travel requirements anywhere in the world. We established Pinas Travel to make all travelers feel at home with our premium quality and welcoming services.

Quality — exceptional quality delights our customers and is essential to client base growth and retention.

Service — at Pinas Travel, service is not simply a concept. It's how we develop and maintain customer satisfaction and loyalty.

Innovation — it is the driving force behind our long-term growth.

Peak performance — our commitment is to prepare as individuals and as a corporation to do our best.

We could not accomplish to render these services without our experienced and well-versed travel consultants, which we believe is our core strength in providing the best service to our travelers.

We are excited to be part of the dynamic travel industry and we look forward to being in collaboration with both retail and corporate clients as we continue to raise our level of service.

Marlyn Flores CastroGroup CEO
The People

Meet the Team

The consultants who answer your calls, build your quotes and see you off at the airport.

What Makes Us Different

01Fast Easy Transaction

Quote, confirm and ticket in one conversation — on WhatsApp, over the phone or at the counter.

02Dedicated Professionals

Experienced, well-versed travel consultants who own your booking from enquiry to return flight.

03Best Price Guarantee

Contracted fares and negotiated hotel rates, compared across suppliers before we quote you.

04Multi Payment Options

Cash, card and bank transfer, with instalment options on larger group and holiday bookings.

05After Sales Support

Date changes, re-issues, refunds and rerouting handled by the same team that sold you the ticket.

0624/7 Customer Service

A mobile line that is answered at any hour, because flights are disrupted at inconvenient times.

07Strong Trade Alliance

Long-standing partnerships with airlines, hoteliers, insurers and car rental companies worldwide.

08Loyalty Reward Program

Repeat travellers earn rewards that come off the price of the next trip.

09Online Travel Update

Entry rules, visa changes and schedule updates pushed to you before they affect your journey.

See Our Services

What Travellers Are Saying

i recommend pinas travel because the visa process is so fast..thank u so much pinas travel and to my agent BON he is very kind he always answer my question at any time...Godbless u sir and ur company..

Let's Talk

There is a huge world. Come discover it with us — speak to a consultant seven days a week, or message us any time.

Pinas Group of Companies

Pinas Travel is part of the Pinas Group of Companies, a family of UAE businesses built around the overseas Filipino community.

Pinas Cargo
Pinas Spa & Beauty Center
Pinas Gold UAE
Pinas Aesthetic Polyclinic
Pinas Cleaning
Pinas Petals & Blooms

FAQs

The questions travellers ask us most before they book.

Start an enquiry on the website, message us on WhatsApp, call the office, or walk into the counter at Reef Mall. A consultant will come back with options, availability and a full quote before anything is confirmed.

See all FAQs →